Shipping policy

WnM PAWS SHIPPING POLICY

Last Updated: September 10, 2026

1. ORDER PROCESSING
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 5:00 PM or on weekends will begin processing the next business day. You will receive a confirmation email with tracking details once your order ships.

2. SHIPPING DESTINATIONS & COSTS
We currently ship to the United States, Canada, Australia, and New Zealand. Rates are shown in your local currency at checkout.

UNITED STATES
- Economy Shipping: 5–7 business days — $4.95
- Priority Shipping: 2–3 business days — $12.99
- Free Shipping: On orders over $60.00

CANADA
- Standard Shipping: 5–10 business days — $6.95
- Express Shipping: 3–5 business days — $16.95

AUSTRALIA & NEW ZEALAND
- Standard Shipping: 6–12 business days — $9.95

Note: Orders exceeding 5 kg may require an additional surcharge. We will contact you before shipping if this affects your order.

3. CUSTOMS, DUTIES & TAXES

UNITED STATES: As of August 29, 2025, the U.S. de minimis exemption (US$800) has been indefinitely suspended. All imports into the U.S. may be subject to customs duties, taxes, and fees determined by U.S. Customs and Border Protection. The customer is responsible for paying any applicable duties or fees upon delivery.

CANADA: The courier de minimis threshold for Canada is CAD $20. Shipments valued above this amount may be subject to GST/HST and customs duties. WnM Paws is not responsible for these charges.

AUSTRALIA: Goods valued at AUD $1,000 or less are subject to GST at the point of sale. For goods exceeding AUD $1,000, GST and duties are assessed at customs.

NEW ZEALAND: A Low-Value Goods (LVG) levy of NZD $2.21 plus GST per consignment applies to all imports valued at NZD $1,000 or less, effective April 1, 2026. GST (15%) is collected at the point of sale for low-value goods.

We do not currently ship to the European Union.

4. DELIVERY ESTIMATES & DELAYS
Delivery times are estimates provided by our carriers. Delays can occur due to customs processing, carrier backlogs, weather, or circumstances beyond our control. WnM Paws is not liable for delays once a package has been handed to the carrier.

If your order has not arrived within 5 business days past the estimated delivery window, contact us at support@hpbooks.uk and we will open a trace with the carrier.

5. ORDER TRACKING
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order by logging into your WnM Paws account. Please allow 24–48 hours for tracking information to become active.

6. LOST, STOLEN, OR DAMAGED PACKAGES

LOST PACKAGES: If tracking shows no movement for 10 business days, contact us. We will file a claim with the carrier and, at our discretion, reship your order or issue a refund.

STOLEN PACKAGES: If tracking shows "Delivered" but you did not receive the package, please check with neighbors and your local post office first. We are unable to refund stolen packages, but we will assist you in filing a report.

DAMAGED PACKAGES: Please inspect your order upon delivery. If items are damaged, contact us within 48 hours with photos of the damage and the packaging. We will arrange a replacement or refund.

7. INCORRECT ADDRESS
Please ensure your shipping address is correct at checkout. If you need to change your address after placing an order, contact us immediately. Once an order has shipped, we cannot redirect it. WnM Paws is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer is responsible for the cost of reshipping.

8. RETURNS & EXCHANGES
Please refer to our separate Returns Policy for full details. In summary: you have 30 days from delivery to return unused items in their original packaging. Contact support@hpbooks.uk with your order number to initiate a return.

9. CONTACT US
For any shipping-related questions, please reach out to:
WnM Paws Support
Email: support@hpbooks.uk
We reply within 24 hours, Monday–Friday.